Return Policy

30-Day Happiness Guarantee
"We stand by our products, but for hygiene reasons, we have strict guidelines."

• Hygiene Requirement: Because the Ice Beanie and Neck Brace are wearable items that touch the face and skin, returns must be in unused, original condition with all packaging intact.

• Return Window: You have 30 days from the date of delivery to request a return.

• Return Shipping: Customers are responsible for return shipping costs unless the item arrived damaged or defective.

• Refunds: Once inspected, refunds are issued to the original payment method within [7-10] business days.